top of page

Privacy Policy

Effective Date: April 2, 2025

AirVia Travel (“AirVia Travel, LLC,” "Company," "we," "our," or "us") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information across our websites, mobile applications, and related services (collectively, the "Service").

1. Information We Collect

We collect the following types of information:

 

Information You Provide

  • Contact details: Name, email address, phone number

  • Account login information

  • Travel preferences and loyalty program details

  • Itinerary and booking details

  • Payment data (processed via third-party payment processors)

  • User-generated content such as trip plans, reviews, or comments

  • Communications and feedback

 

Information from Third Parties

  • Social login services like Google or Facebook

  • Connected Gmail accounts (for itinerary imports, with explicit consent)

 

Automatically Collected Information

  • Device data (e.g., browser, OS, IP address)

  • Usage activity (e.g., clicks, pages visited)

  • Cookies, web beacons, and local storage

2. How We Use Information

We use personal information to:

  • Provide and operate the Service

  • Facilitate and manage bookings

  • Personalize user experience

  • Communicate with you (e.g., notifications, promotions, service updates)

  • Improve and develop our products and services

  • Ensure security and legal compliance

  • Train and optimize our AI and recommendation engines

3. Sharing of Information

We may share your personal information with:

  • Service providers assisting with hosting, analytics, communication, etc.

  • Travel partners for bookings and itinerary fulfillment

  • AI tools (under strict use policies) to enhance conversational and planning features

  • Professional advisors (e.g., lawyers, accountants)

  • Legal authorities if required by law

  • Business transferees in case of a merger, acquisition, or reorganization

 

User-generated content and profile information may be visible to other users depending on your privacy settings.

4. Cookies and Tracking

We use cookies, pixels, and similar technologies for authentication, preferences, performance analytics, and personalized experiences. You can manage your cookie settings through your browser. Learn more at https://allaboutcookies.org.

5. Communications & SMS

By using the Service, you consent to receive communications from us electronically, including SMS, if applicable. You may opt-out at any time by replying STOP to an SMS or unsubscribing from emails.

6. Privacy Choices

You have the right to:

  • Access, update, or delete your personal information

  • Adjust your privacy settings

  • Opt out of marketing emails

  • Delete your account (from settings or by contacting support)

 

To exercise your rights, contact: info@airviatravel.com.

7. Data Retention

We retain your personal information only as long as necessary for business, legal, or operational purposes. Usage data may be retained longer for security or analytics.

8. Children’s Privacy

The Service is not intended for children under 18. We do not knowingly collect data from minors. If we learn we have, we will delete it.

9. Data Security

We implement technical and organizational measures to protect your data, but no system is 100% secure. Use the Service at your own risk.

10. Third-Party Services

Our Service may contain links to third-party websites. We are not responsible for their practices. Please review their privacy policies separately.

11. Updates to This Policy

We may revise this policy periodically. Material changes will be posted with notice. Continued use of the Service means you accept the updated policy.

12. Contact Us

If you have any questions, contact us at: Email: info@airviatravel.com.

bottom of page